We Want To Hear From You! If you would like to contact us regarding the purchase or service of Eureka products or have questions about our Web site, please select one of the contacts below or call our Customer Service Department at (9 a.m. - 8:30 p.m. EST Monday-Friday). Please review our Frequently Asked Questions and Troubleshooting for answers to our most common questions. Our Buy Accessories page also includes product manuals which you can download and print and directions for obtaining additional assistance, if needed. Address for North America: Electrolux Home Care Products NA P.O. Box 3900 Peoria, IL 61612 Monday - Friday 9:00 am - 8:30 pm EST Phone:HomeVacuumsCentral Vacuum SystemsAdditional Support Eureka Central Vacuum US Warranty Your Eureka Vacuum System Unit is warranted to be free from all defects in material and workmanship in normal household use for seven to ten years (dependant on model) from the date of purchase for all parts and one year for labor.

Model: CV3021A 7 Year Motor and Electrical Guarantee Model: CV3020G 7 Year Motor and Electrical Guarantee Model: CV3121N 7 Year Motor and Electrical Guarantee Model: CV3291Q 7 Year Motor and Electrical Guarantee Model: CV3391H 7 Year Motor and Electrical Guarantee Model: ECV5200 7 Year Motor and Electrical Guarantee Model: ECV5300 7 Year Motor and Electrical Guarantee Model: ECV5400 10 Year Motor and Electrical Guarantee Model: ECV5500 10 Year Motor and Electrical Guarantee Model: ECV5600 10 Year Motor and Electrical Guarantee Eureka cleaning packages and accessories are warranted for a period of two years. The warranty is granted only to the original purchaser and members of his or her immediate household. The warranty is subject to provisions  as specified in the Eureka central vacuum owner’s guide. Contact us if you have any questions.• How do I register my Eureka product? Fill out and mail in the registration form that came with your vacuum cleaner. 

This can be found in the accessory pack along with your Owner’s Manual.  Or, use our convenient online registration form. • I am looking for a particular Eureka model. Where can I purchase it? Our store locator will help you find the Eureka retailer nearest you.  Search both retail and online stores, as the selection varies. Call ahead before going to a retail store to make sure your particular model is in stock. • How do I find the model number on my Eureka vacuum? You will find the model number on a silver-colored rating plate, which is usually located on the back or bottom of your vacuum. • What if I have lost the Owner’s Manual and do not know which model I own? Look for the silver-colored rating plate on the back or bottom of your Eureka vacuum. Your model number is comprised of a series of letters and numbers.  Please note both the Model and Type. • What are the warranty periods for Eureka products? All Eureka products carry at minimum a one-year limited warranty.

Some items may carry a longer term limited warranty. The limited warranty information can be found in your Owner’s Manual or by contacting our customer service team at 1-800-282-2886. • Why does my vacuum filter have an odd smell? Most new filters have a smell comparable to a "new car smell" and should dissipate after one or two cycles. If you notice an odor that lingers after the first or second use, wash your filter and let dry completely before placing back into the unit.henry car vacuum cleaner • I want to learn more about Eureka Central Vacuums. karcher vacuum cleaner toolsWhere can I find more information?buy asbestos vacuum cleaner Please visit the Central Vacuum System section of our Eureka website.

• I cannot find Eureka Genuine replacement vacuum bags and filters and belts in stores. Can I use another brand? Genuine Eureka accessories are made to our exact specification, with an emphasis on quality, performance and customer satisfaction.  For a list of retailers in your area that sell Genuine Eureka accessories visit our store locator or shop online now. • What is a Sealed HEPA Filtration System? Sealed HEPA Filtration is a totally sealed vacuum filtration system. A Sealed HEPA Filtration System filters everything, including the motor exhaust, so only clean air comes out of your vacuum. Every vacuum with this feature is individually sealed for Sealed HEPA performance and filters household dust, pollen, bacteria and other allergens as small as 0.3 microns (a human hair is 50-70 microns thick). • Where can I learn more about your environmental commitment? At Eureka, we work hard every day to do our part in creating a sustainable future and put our concern for the environment into practice. 

For more information on our environmental commitment, please click here. • Do you have goals to reduce waste and water usage within your production facilities in North America? We have set targets for waste reduction and water use reduction.  The total amount of waste measured from January through July 2009 and projected for the full year is 550 tons of solid materials that will be recycled and 3,632 pounds of material that will not be recycled.  Our goal is to reduce this by 2% every year.  The amount of water used in 2008 at our North American production facility was 0.508 cubic feet per vacuum produced.  Our goal is to reduce this by 8% per year through 2012.  • Where can I get answers to other questions? For maintenance tips, review the tips below.  If you cannot find the answer to your questions, Contact Us  to e-mail us.  You can also call us toll-free at 1.800.896.9756. Our Service Representatives can help you Monday through Friday, 8 a.m. to 7:30 p.m. Central Standard Time and Saturday and Sunday, 10 a.m. to 6:30 p.m. Central Standard Time.