Age 18-24 25-34 35-44 45-54 55-64 65 and older Gender Male Female When I first got the Neato XV-21 I was fascinated by it's ability to navigate through chairs, around objects, and otherwise to a great job of vacuuming the house. I'd leave it upstairs for a week and then move it downstairs in order to keep the whole house clean. Then the display died. Sent it in for a return and Neato sends a slightly older version of the XV-21 (I didn't even know there were older versions - but this one didn't have the battery power switch)....they also had a newer firmware version....and it is abysmal. While the first one could do the whole house and maybe get lost once - this one can't do 1/2 a room. Gets stuck on walls (yep, a wall with nothing around - it'll back up into it and then stop). After a string of 10 emails/calls with their customer service, I'm losing hope. Keep away - unless you end up with one of the good ones. Yes () No (5)  Report Yes () No (5) I bought my current XV21 exactly 13 months ago with a 3 year extended warranty.

It was awesome for the 1st 6 months and then it all of a sudden now after running a cycle it dies before finishing and the power light is half illuminated with unresponsive buttons, so i have to unscrew the battery compartments and unplug both batteries then it powers on and I have to reset the clock. I called Neato and they said they would send a replacement and I would pay a $25 fee. I said well I have an extended warranty so I'll just use that since there is no added fee. miele range of vacuum cleanersWell needless to say I have sent it to Asurion 3 times while waiting about 3 weeks each time to get the unit back in seemingly worse condition (dirty and more scratched) with the exact same issue. used shark vacuum cleanersI run it 1 or 2 cycles and it is half lit power requiring a battery pull and reset. miele vacuum cleaners offers

So then I call Neato and the rep says I am 30 days past the 1 year warranty even though i called 4 months ago and they don't have any options for replacement. I said, "So I paid $380 for a small vacuum that worked for less than 6 months? When I calculate the 2 times a week for 6 months that I ran it I paid over $10 a use. Unbelievably the Neato rep actually said "unfortunately these vacuums don't have a long life." Well, I have a Roomba that is 5 years old that does my office and although it doesn't clean as thoroughly nor is as intelligent as my Neato it has gone over 500 cycles and hasn't even had the battery changed. So a durable Roomba cleans better than a smart but unreliable Neato that consistently doesn't work. Yes () No (6)  Report Yes () No (6) The robot is great until it dies at 15 months. The LCD screen is going blank on many of these so it is a known problem but Neato is not doing anything about it. If it happens in the first 12 months they will send you a refurbished one that has a 90 day warranty.

If that LCD quits you now own a $300 anchor. Seek vacuums that last longer for your money. Yes () No (0)  Report Yes () No (0) The XV-21 exceeded all my expectations. I could not believe the dirt it removed from my carpet right after a thorough vacuuming with my Dirt Devil upright. It cleaned closer to the room perimeters than my upright. After the third week, the dirt bin did not fill as quickly, but I think it will take two more weeks of weekly cleanings before it can vacuum the entire home with out overflowing the dirt bin where I need to empty it during each charging session. It runs about 45 minutes on a carpeted area (roughly two rooms or 300 square feet) before requiring a 3 hour recharge, so it takes about 12 hours to vacuum my entire 1400 sq. ft. home. After about 5 weeks I should be able to leave it unattended (no longer emptying the dirt bin). If there is a drawback, it is having to frequently empty the dirt bin the first month since it is more efficient than any vacuum I ever owned and is extracting 9 years of dirt in the carpet that my other vacuums failed to remove.

Yes () No ()  Report Yes () No () This works better than I ever thought it could!!! The only complaint I have is the documentation is almost non existent!! Even when I emailed a question to support they gave me the wrong answer. Got the right one from another owner on here. The docs tell you what you have to do when you install a new battery. What they DON'T tell you is that the battery in your vac-bot is, guess what, NEW, so you have to break it in also. That is why you have people complaining about the short time it runs before needing to charge. You will be surprised how well it does it's job after you give it a chance to learn your rooms. Even if you think it has missed part of it give it a chance. Most of the time it will go back and get it even if it does another room first. You need to run it about 3 or 4 times before it learns what it needs to. You need to learn where it needs help also. Like areas it might get stuck or what you should maybe move so it can work more efficiently.

All in all I LOVE mine after I got to know how it works. Yes (4) No (0)  Report Yes (4) No (0) Purchased Neato because of previous ratings and great Black Friday deal. Overall, easy to get started and program. But, after it kept stopping in the middle of the room and reading to clear it's path when there was nothing around it, I began to get worried. Then it started repeating it's cycle and getting stuck under a chair. Before the sale ended, I decided to refund my money and start with a new Neato. As soon as my new Neato arrived. I put it on the base to charge and programed it. It started as scheduled, but died 10 mins after it left the base even after a 48 hr charge. I hit the start button to restart and it took off to do its job but after about 5 mins out it stopped in the hallway and asked for the path to be cleared. My house is all hardwood and clear of all possible interruptions. I returned the Neato and purchased a Roomba for $150 more, but well worth it. Sorry Neato, but you left me very disappointed.

Yes (5) No (1)  Report Yes (5) No (1) Verified purchaser I absolutely love love my neato soooo much!!! I'm a full time working wife and this has taken one of my chores off the list! It works extremely well! I have thick hair down to my low back and it picks up hair, dirt, dust and everything in between! I was sooo surprised the first time I ran it.. It covered my entire 1600 sq ft home and went from my tile to carpet to bathroom rugs whith no problem! I even tested it- after it vacuumed my house I went over my carpets with my cyclonic vacuum and nothing came up! I couldn't believe it! My mom bought the roomba and she is returning it for a neato because the roomba hardly picks up anything. The neato also goes in a methodical pattern so when I come home it looks like a freshly vacuumed . It is a little loud but I don't mind because I appreciate the power of the suction- I just turn it on and go to work!!! Yes () No (4)  Report Yes () No (4) Verified purchaser The first 7 months were great especially since our dog sheds a lot .

After 7 months it kept saying please put my bin back in every few minutes and would stop vacuuming. I spoke with customer service and they said to send back and would send a new one for $25.00. So I did and unfortunately they sent back a refurbished model that in 6 months had the same problem as my original one. I then bought The Roomba... Doesn't clean as well as the neato but it is working so more important. I would never recommend a Neato to anyone due to its poor performance , and to send me back a refurbished model is not right after stating they were sending me a new one. Yes (3) No (0)  Report Yes (3) No (0) Verified purchaser We did heavy research between this product, consumer reports, roomba, and the other competing models. This seemed like the best machine for several reasons: pet hair, features, durability, reviews, and design. We we're totally let down. Upon running the device for the first time it kept getting stuck under furniture and since it was scanning the room to a program and we had to keep moving it, it became confused and started to keep vacuuming the same areas over and over, never going to another part of the house and then eventually wouldn't leave the dock to vacuum at all even after a reset and attempting to work with Neato customer service.