Extends, bends and twists to remove dust and allergens from awkward spaces. Includes nylon brush head for larger debris. Compatible with all Dyson machines from DC19 onwards, including Dyson Ball™ vacuums, Dyson Ball Compact™ vacuums, Dyson Cinetic™ vacuums, Dyson Cinetic Big Ball™ vacuums. Not suitable for cordless models.J.D. Power corporate logo. COSTA MESA, Calif., March 15, 2016 /PRNewswire/ -- Dyson ranks highest in the upright vacuum segment and Miele ranks highest in the canister vacuum segment, with customer satisfaction for each brand driven primarily by vacuum performance, according to the J.D. Power 2016 Vacuum Satisfaction Study,SM released today. The study measures satisfaction with upright and canister vacuums by examining six key factors of the experience (in alphabetical order): ease of use; Satisfaction is calculated on a 1,000-point scale. "Customer satisfaction with both canister and upright vacuums increases year over year; however, the vacuum product segment lags in terms of overall satisfaction relative to other products measured in the at-home practice at J.D. Power," said , senior director of the at-home practice at J.D. Power.

"Vacuum manufacturers need to be proactive in product design because consumer expectations are continually changing. They also should provide compelling and accessible content about their products to satisfy savvy consumers who research a brand prior to purchase. Customer satisfaction is higher when they research a vacuum before buying it." Upright Vacuum Brand Satisfaction Rankings Dyson (843) ranks highest in customer satisfaction with upright vacuum brands for the first time and performs particularly well in three of the six factors: features, performance and styling/appearance.water filter vacuum cleaner south africa Dyson scores significantly higher than the study average in the performance factor (877 vs. 821, respectively), driven by strong attribute ratings in suction power/consistency of suction power and durability. mini vacuum cleaner target

Dyson's performance satisfaction score improves by 22 points from 2015. Shark (834) follows Dyson in the upright vacuum brand ranking. Canister Vacuum Brand Satisfaction Rankings Miele (809) ranks highest in customer satisfaction with canister vacuum brands for the second time since 2013 and performs particularly well in three of the six factors: features, performance and styling/appearance. Miele scores significantly higher than the study average in the performance factor (859 vs. 810, respectively), driven by strong attribute ratings in suction power/consistency of suction power and durability. horse hair vacuum cleaner brushMiele's performance satisfaction score improves by 20 points from 2015. Electrolux (806) follows Miele in the canister vacuum brand ranking. Following are some of the findings of the 2016 study. Satisfaction Increases in Upright and Canister Segments: Overall satisfaction in the upright segment is 802, up from 794 in 2015, and increases to 787 from 783 in the canister segment.

By segment, performance satisfaction also rises for upright vacuums to 821 from 812 in 2015 and to 810 from 806 for canister vacuums. Brand Research Leads to Higher Satisfaction: Nearly half (49%) of upright vacuum customers research brands prior to visiting a retailer, compared with 61% of canister vacuum customers. Satisfaction levels are significantly higher among both upright (821) and canister (806) vacuum customers when they research brands before visiting a retailer, compared to when they do not (786 and 760, respectively). Satisfaction Drives Loyalty: Among "delighted" customers (satisfaction scores of 901 and above), 72% of upright vacuum customers and 73% of canister customers say they "definitely will" repurchase the brand, compared with the study averages of 32% and 31%, respectively. Additionally, 79% of "delighted" upright vacuum customers and 76% of canister customers say they "definitely will" recommend the brand to others, compared with the study averages of 39% and 37%, respectively.

Delighted Experience Influences Recommendations: Among "delighted" upright and canister vacuum customers, the average numbers of positive recommendations are 4.2 and 6.9, compared with the study averages of 2.5 and 4.0, respectively. The 2016 Vacuum Satisfaction Study is based on responses from 4,812 customers who purchased an upright or canister vacuum within the previous 12 months. The study was fielded in January and February 2016. Overall Customer Satisfaction Index Scores (Based on a 1,000-point scale) Power Circle Ratings Legend5 – Among the best4 – Better than most3 – About average2 – The rest Award-Eligible Vacuum Brands Included in the Study Media Relations ContactsJohn Tews; Looking to send a news release with PR Newswire? Take advantage of the world's leading distribution platform. Sign up to get startedI was given a Dyson vacuum cleaner as a present having mentioned that I thought it looked cool on a TV advert. The way it seemed to glide so easily on that little ball and was all see-through and modern looking.

This came after I had moaned consistently about the heavy old Miele. The truth was that I hate doing the vacuuming so any model would feel my wrath. I was really disappointed with the Dyson but to be fair and perhaps helpful to you I need to compare it with my trusty Miele. Please note the many pictures on this page show a fairly new Dyson against an old Miele. The Miele doesn't normally come in a paint spattered effect! Style - Form Over FunctionThe Miele is not a stylish cleaner and the manufacturers would not claim it as such. It is a workhorse. A simple reliable heavy-duty machine designed to do its task. It is not a flashy beast. It will spend most of its time in a cupboard and it knows its place. The Dyson ball vacuum cleaner is 'designed'. They have looked at every aspect of the traditional cleaner and asked how they can make it more appealing. More tech, more glamour, more sales appeal. On looks alone the Dyson easily wins. I was seduced by the TV advert.

Look at that exciting vacuum cleaner - forgetting that all we are talking about is a boring machine doing a very low-level task. Cleaning floors and carpets. Quality of ConstructionFor build quality the Miele absolutely and categorically wins hands-down. It is a Rolls-Royce of vacuum cleaners. From the machine itself through to the brushes and attachments - every inch of the Miele tells you why they are a very successful manufacturer. The Dyson is the opposite. From the moment I opened the packaging I could see how flimsy it felt. How the Dyson company had checked every part to see how they could make it cheaper and still retain its functionality. Cheap plastic with hard and occasional sharp edges that gouge paint out of wood. It looks great and feels rubbish. Cleaning PowerThe Miele Cat and Dog version has an extremely powerful suck. It is supposed to pick up animal hair and works OK. No cleaner is perfect and no carpets or dirt are the same. It mostly worked fine. The Dyson is odd.

It does not feel as powerful and yet to be fair it does cope with the same hair and dirt as the Miele. It is reasonably effective at what it does. Manoeuvring the Cleaners A key part of using a vacuum is the ability to move around a room easily and efficiently. All vacuum cleaners get tangled up in furniture, knock things over and generally tire you out. Vacuuming is hard work. The Miele does what you expect a pull-along cleaner to do. It is a heavy cleaner but it is manageable. Going up stairs is an effort. It has rubber bumpers on the body and on the nozzle - so furniture and paintwork is reasonably protected from knocks. The Dyson is awful. It is the worst and most frustrating of tools. The wonderful ball you see in the adverts does not swing gracefully round corners and from room to room. Every time you turn it falls on its side and has to be manually picked upright again. That is additional back-breaking effort that makes me curse Dyson and its designers. The Dyson also has no rubber bumpers to protect furniture.

It is cheap hard plastic that knocks against everything it should glide past. The floor of the ball gets stuck on rugs and under sofas. It is smaller and lighter than the Miele and yet it is harder to manoeuvre.The Dyson wins this one. It is smaller, more portable and is easier to carry one-handed while working up the stairs. The Bagless Dyson v the Miele BagThe Dyson sucks OK and it has no bag. The Miele sucks well and it has a bag. The Dyson advertising makes you think there is "loss of suction" when the old-fashioned cylinder bags fill up. The Dyson also fills up. It does not have a bag - just a see-through plastic container that fills with household dust. When you change a cylinder bag - you take the bag out, put it in the garbage and put a new bag in. It is a quick, clean job. The Dyson requires taking the plastic container off and shaking it into the garbage. It is a tedious and messy business. The benefit of the Dyson is no more bags. The drawback is getting closer to the dirt and dust than you need to be.

Cables and ControlsSurely both cleaners have cables? Therefore there cannot be much to compare? That is what I would have thought. A cable is just a cable. It gets tangled round things, it is a pain, a nuisance - something you learn to handle when you vacuum. The genius designers at Dyson have probably never used their own cleaner. If they had, they would have noticed that the cable they supply with the ball cleaner has a slightly sticky, slightly grippy external covering. This means that it grabs onto every corner or object it touches. Instead of being able to pull the cleaner round a wall or door into a new room as you can with the Miele - you need to deliberately bring the cable with you. It will not slide or glide around. It tangles up itself. It sticks to paintwork. It is absolutely maddening. Quite frankly I would like to wrap that cable around James Dyson's neck. The pictures below show a key example of the cost-saving Dyson attitude versus quality Miele construction.

The Dyson has no way to alter the power - it is either on or off. To Sum UpI hate vacuuming. I dislike cleaners that can't magically do it all for me but they don't exist. I don't believe the Miele is perfect and elements of the Dyson are pleasing. For a small, simple to clean house - if there is such a thing - the Dyson may be perfectly fine. For an awkward house with furniture you don't want scratching, and perhaps a back that does not need endless bending to pick up the ball or untangle cables - I would always choose the Miele. More by this AuthorKitchen ImprovementsHow to Make Minor Repairs to Vinyl FlooringMinor repairs to vinyl flooring can keep it looking good as new, and save you money on replacing the whole lot Clothes Washers & DryersBosch v Samsung Washing Machine - What We ChoseWhy we chose a Samsung washing machine instead of sticking with our old Bosch washer. Do It Yourself Auto RepairHow to Change A Flat Tyre on Toyota AurisStep by step instructions for removing a flat tyre and replacing with the Auris space-saving spare.