Age 18-24 25-34 35-44 45-54 55-64 65 and older Gender Male Female I purchased my first unit at our local [@]. I used it 4, maybe 5 times. When it worked correctly, it was an amazing cleaner. After that, the water and solution would disappear just as fast as I could fill it up. Just pour out on the floor and it was gone in 30 seconds. Hoover was wonderful and replaced the machine. I only opened the new one a few months ago, due to not having a need to clean anything until spring. I got it out, opened it, set it up, cleaned my carpets no problems. Did it again a few months later (grandkids) worked fine. Cleaned it and put it away. Bought a used recliner and cleaned it, worked great...then wanted to spot clean the livingroom...boom...tank problems again. As soon as I filled it and started it, the clean water and solution sucked right down into the dirty water holding tank...gone. I have never stored this with solution or water in it, have always wiped the seals dry..I think this model just has issues.

There was a lady returning one to [@] in front of me the other day, saying it didn't work. Should probably discontinue this particular model. Seems it has a lot of problems. But, I contacted Hoover again, feeling a little crazy with it being the second machine, but again they were happy to assist me, no hassles, customer satisfaction minded, and offered again, to replace it with the model of my choice. We are sorry to hear about the frustrating experience you have been having but we thank you for giving us the opportunity to resolve it to your satisfaction! I just bought this unit today and after using it for only 20 minutes I found the dirty water tank to be leaking. The dirty water tank leaks dirty water out from between the seal of the main tank and the cleanout cover while carrying the tank to empty if not held just so. The dirty water tank is made of cheap plastic that deforms under the weight of the dirty water inside the tank causing a gap in the seal.We strive for quality products and that is not what we want to see.

We want to help make this right and restore your faith in our products. You will receive a private email shortly, we have a couple questions. This is my second Hoover steam cleaner. The first one was really shoddy with leaks, brushes quit rotating, plastic parts broke, etc. etc. I limped along with it for 4 or 5 years until the brushes totally quit. So decided to try a new one. After reading many reviews (elsewhere not here) I finally decided to try this model. The design is much better than the last one and it is much easier to use and clean. However, after using it for the first time I noticed that the cleaning solution tank was becoming empty very quickly (instead of being measured out with the water). After inspection I found that the cleaning solution tank (located inside the main water tank) leaks directly into the water reservoir (bypassing the metering tube). The rest of the cleaner seems to work fine including the stairs attachment. Since everything else works fine, I think I will try some silicone sealant which I can apply through the top filling hole to seal the cleaning tank seam where the leak occurs.

Yes (9) No (1)  Report Yes (9) No (1) Hi Mickkie, please do not attempt to repair the Max Extract 77 on your own. best vacuum cleaner under 300.00That will void your warranty. jual vacuum cleaner untuk rumahWe would like to further assist with this situation. kenmore hepa vacuum cleaner bags

-Giselle
Hoover Customer Care I have owned 4 Hoover cleaners over the years, and I always went with the standard 12 amp motor, until now. I noticed my carpets were not standing up like they use to and didn't seem like they were really clean. For this reason I read reviews on a lot of Hoovers, spent quite a bit of time thinking it over and I believe I got it right with this one. I live very rural, have 5 grand kids, burn wood in fireplace, have dogs and cats, and a husband and 2 son's who don't always wipe their feet, so it was very important for me to get more bang for my buck.

I used the cleaner the other night and what a difference! The carpet looks clean and is standing up again, love it! It is heavier than the standard one and you do have to fill and empty the tanks more but for the end result it is well worth it. As for the durability, we will see. I also purchased the 3 year warranty due to the fact I will be using this cleaner frequently. Yes () No (3)  Report Yes () No (3) I bought this cleaner 2 years ago, couple weeks ago I took it out to freshen up my carpet per my every 3 month schedule. Right in the middle of the job the motor shut off. I let it rest for a few hours and then it just made a whining noise. A week later and that's still all it will do. This is ridiculous that a cleaner for this amount of money gives out just as the warranty is up. My family has used Hoover products since I was a kid so I thought nothing of spending what this item costs thinking it was a sound purchase. I don't have money to throw away on a costly cleaner every 2 years!

Obviously the products of 40 years ago were of a better quality compared to what they make today. Buyer beware unless you have money to throw away...Your Max Extract® 77 Multi-Surface Pro™ Carpet & Hard Floor Deep Cleaner should last longer than this. Verified purchaser I ordered mine online and the shipping was excellent, i got it on the 3rd day after i placed my purchased. It took me 10days until i took it out and used it for just a day. Compared to the bissell that i used to have for 3years, i find this cleaner very efficient except for two very important considerations. First for the price, i think its too expensive for this not to have a built-in heat, which lead to not helping getting stain out when using it. Second the water tank where it holds clean water and detergent leaks only after 4th refill. If you had a great stain that needs a good clean like chocolate syrup stain or dish soap on carpet like i did, this didn't do a very good job for me. It is so hard to find a good carpet cleaner out there that would last and do the job but this is not a keeper because it is impractical to keep something priced doubled.

I returned mine and will probably settle for a cheaper carpet steamer that actually produced heat and do the job better. Yes (2) No (1)  Report Yes (2) No (1) Verified purchaser Verified purchaser It cleans well however the brushes in the front of the cleaner are loose an fall off when moving the cleaner from place to placeThe brushes on your Max Extract 77 shouldn’t come out during use. Please remove the brushblock and check the middle peg to ensure it isn’t cracked. If so, you’ll need a new brushblock found here: http://bit.ly/1Y2mmxO. Verified purchaser I bout this unit last year at Sears, including a replacement warranty with them. When the unit stopped working several months ago, I took it back to Sears for a replacement. I have used the new one just a hand full of times since I got it probably 3 weeks ago. Today, I am cleaning my carpets, working fine for the first two tanks, and then just now it is releasing all of the detergent at one time and no clean water. I have read several other reviews where this is happening to other people as well.

To me this is quite ridiculous and aggravating that after having gotten this type of feedback over and over something would have been to resolve this issue from happening again. It's very frustrating to buy a product ( a fairly expensive one at that) and it not work after only a handful of uses, not to mention that even a BRAND NEW ONE OUT OF THE BOX, did the same thing. I am a long time Hoover product user and this just puts a bad taste in my mouth, probably preventing me from ever purchasing another product in the future.That sure doesn't sound like Hoover quality. Please keep in mind your Max Extract® 77 Multi-Surface Pro™ Carpet & Hard Floor Deep Cleaner carries a two year warranty that covers for any manufacturing defects. This sounds like something one of our service technicians may need to take a look at. If further assistance is needed feel free to give us a call at 1-800-944-9200 (M-F 8a-6p EST). We're here for you! I wore out my older Dual Path V carpet washer using it to clean my rental real estate for many years.

I had thought it was an excellent carpet and hard floor washer. This newer design is significantly better, even wonderful! About 10# lighter, quieter, easier to empty without spilling (unlike the former unit), and cleans even better. Even the hand power tool cleaned better than the former design. I'm hoping for many years of service as I had with the previous unit. There is a slight leak of water or detergent from the supply container, but the retention design minimizes leaking outside the unit and there seems to be no great loss of liquid anyway. Just examining the dirty water tank I wonder about how the engineers came up with such an elegant design. Not exaggerating, every aspect of this design seems to be improved. I am now buying a second unit for my house in Arizona, as nothing cleans as well as this washer/shampooer when our cat has an accident. Kudos to Hoover for this design. I bought this cleaner because it looked easy to manage and clean. I cleaned 3 rooms the first night I had it as well as steps and a hall.